Frequently asked questions... with answers!
What's your processing time?
Updated November 2019
2-3ish weeks! PLEASE do not wait too long to get your Christmas orders in!
How do I pronounce Desvalido?
What's the sizing like?
All sizes are listed in Australian womens sizing, in the chart below you can find measurements in both centimetres & inches, along with common international size conversions
I'm in the process of writing up really detailed pages for each of our core styles, you can find the first one for the ruffle bralette here
What's your return policy?
We accept returns on everything besides sale items, close fitting underwear (eg French knickers can be returned, g-strings unfortunately not), & customised items unless discussed at the time of purchase. Return shipping is the responsibility of the customer unless your order arrives incorrect, faulty, or damaged (please take photos of the packaging ASAP if this is the case, it's rare & chances are we'll need to take it up with the post)
Do you have a shop, I'd love to try them on in person!
I sort of do! You can find a selection of Desvalido at With Love, Bree-Lacey at 289 Hunter Street, Newcastle. My Sydney stockist Porte-à-Vie currently has a pop up shop in Paddington until Christmas too!
Do you ship internationally?
Absolutely, there's even free shipping for customers in New Zealand, USA, & Canada. You can upgrade to tracked shipping & international express to shave a little off the delivery time. Please look into your countries import taxes & customs fees & be aware of any additional costs before purchasing
Do you use real silk?
Yes, I use both 100% silk satin (from silkworms) for some items, & polyester satin for others. Anything that says it's silk will be the real thing. If you prefer to stay away from animal products, simply type "-silk" when searching to filter the results
Do you do custom orders?
Thank you for trusting Desvalido enough to ask! Unfortunately I no longer have the time to create custom styles from scratch. However I CAN provide custom sizing if you're outside of the range currently offered, as well as custom colours & prints for those wanting something truly unique. Please fill in the contact form for more information - these may have a longer processing time especially when additional materials are required to complete them, but I can usually work to your deadline if you get in early
There's an issue with my order...
If I got something wrong or your order never arrived, please get in contact & I'll do everything I can to make it right. The last thing I want is for you to regret your purchase
How can I contact you?
Mail: PO Box 6149 Lake Munmorah NSW 2259
We're not currently contactable by phone
Still didn't find what you need? Please fill in the contact form here & I'd be happy to help