Welcome to Desvalido! | Handmade with love in Australia | Making to order in 8 weeks | Afterpay, Zip, & PayPal
Free Shipping on Australian orders over $120 & international orders over $200 just because we love you!

FAQs

Frequently asked questions... with answers!

What's your processing time?

Updated 18th March 2023

I'm currently making all your orders from scratch in 6-8 weeks + postage! Wanna skip the queue? Bribe me (select the "Rush" option at shipping) & I'll stay back extra late to get your order out ASAP

Tell me all about shipping

Take a look at our shipping section for all the details, here

How do I pronounce Desvalido?

Des-va-li-doh

What's the sizing like?

All sizes are listed in Australian womens sizing, in the chart below you can find measurements in both centimetres & inches, along with common international size conversions

I'm in the process of writing up really detailed pages for each of our core styles, you can find the first one for the ruffle bralette here

What's your return policy?

We accept returns on everything besides sale items, close fitting underwear (eg French knickers can be returned, g-strings unfortunately not), & customised items unless discussed at the time of purchase. Return shipping is the responsibility of the customer unless your order arrives incorrect, faulty, or damaged (please take photos of the packaging ASAP if this is the case, it's rare & we'll need to take it up with our postal service)

 

Do you have a shop, I'd love to try them on in person!

You can find a selection of Desvalido at With Love, Bree-Lacey at 289 Hunter Street, Newcastle. 

Do you ship internationally?

Absolutely, there's even free shipping over $200 AUD for international orders. You can upgrade to tracked shipping & international express to shave a little off the delivery time. Please look into your countries import taxes & customs fees & be aware of any additional costs before purchasing

Do you use real silk?

Yes, I use both 100% silk satin (from silkworms) for some items, & polyester satin for others. Anything that says it's silk will be the real thing. If you prefer to stay away from animal products, simply type "-silk" when searching to filter the results

Do you do custom orders?

Thank you for trusting Desvalido enough to ask! Unfortunately I no longer have the time to create custom styles from scratch. However I CAN absolutely provide custom sizing if you're outside of the range currently offered. Please fill in the contact form for more information - these will take a few weeks to create so as long as you're happy to wait, let's get it done :) 

I'm trans & would like some extra help with sizing

Please send us an email, we'll help you & can custom make to your body. I have experience making for all kinds of different folks, we love & support all our LGBTQI+ pals & you're always welcome here. Let's get you into some Desvalido, darling! 

There's an issue with my order...

If I got something wrong or your order never arrived, please get in contact & I'll do everything I can to make it right. The last thing I want is for you to regret your purchase

How can I contact you? 

Email: info@Desvalido.com.au
Social media can get messy with messages, & we don't have notifications on so please email for important stuff, keep socials for fun & tagging us in your selfies @DesvalidoAU
We're not currently contactable by phone

Still didn't find what you need? Please fill in the contact form here & I'd be happy to help
XO Alana