Frequently asked questions... with answers!
What's your processing time?
(Updated Wednesday 29th May 2019)
1 DAY! Desvalido has just switched to entirely ready to ship, so your goodies will get to you much sooner than before. All current open made-to-order orders will ship by mid June as I work through the queue
How do I pronounce Desvalido?
What's the sizing like?
All sizes are listed in Australian womens sizing, in the chart below you can find measurements in both centimetres & inches, along with common international size conversions
What's your return policy?
We accept returns on everything besides sale items, close fitting underwear (eg French knickers can be returned, g-strings unfortunately not), & customised items unless discussed at the time of purchase. Return shipping is the responsibility of the customer unless your order arrives incorrect, faulty, or damaged (please take photos of the packaging ASAP if this is the case, it's rare & chances are we'll need to take it up with the post)
Do you have a shop, I'd love to try them on in person!
I have a mobile boutique called The Lingerie Truck, & I like to pop up at events around Newcastle. There are a few stockists you can check out here. You can keep up to date on events by following @DesvalidoAU on Instagram
Do you ship internationally?
Absolutely, there's even free shipping for customers in New Zealand, USA, & Canada. You can upgrade to tracked shipping & international express to shave a little off the delivery time. Please look into your countries import taxes & customs fees & be aware of any additional costs before purchasing
Do you use real silk?
Yes, I use both 100% silk satin (from silkworms) for some items, & polyester satin for others. Anything that says it's silk will be the real thing. If you prefer to stay away from animal products, simply type "-silk" when searching to filter the results
Do you do custom orders?
Thank you for trusting Desvalido enough to ask! Unfortunately I no longer have the time to create custom styles from scratch. However I CAN provide custom sizing if you're outside of the range currently offered, as well as custom colours & prints for those wanting something truly unique. Please fill in the contact form for more information - please note these may have a longer processing time especially when additional materials are required to complete them
There's an issue with my order...
If I got something wrong or your order never arrived, please get in contact & I'll do everything I can to make it right. The last thing I want is for you to regret your purchase
How can I contact you?
Mail: PO Box 6149 Lake Munmorah NSW 2259
We're not currently contactable by phone
Still didn't find what you need? Please fill in the contact form here & I'd be happy to help