Frequently asked questions... with answers!
What's your processing time?
(Updated Monday 7th January 2019)
Currently 2 weeks
How do I pronounce it? Desv???...?
What's the sizing like?
All sizes are listed in Australian womens sizing, in the chart below you can find measurements in both centimetres & inches, along with common international size conversions
What's your return policy?
We accept returns on everything besides sale items, close fitting underwear (eg French knickers can be returned, g-strings unfortunately not), & customised items unless discussed at the time of purchase. Return shipping is the responsibility of the customer unless your order arrives incorrect, faulty, or damaged (please take photos of the packaging ASAP if this is the case, it's rare & chances are we'll need to take it up with the post)
Do you have a shop, I'd love to try them on in person!
I have a mobile boutique called The Lingerie Truck, & I like to pop up at events around Newcastle like the Hunt&Gather markets. There are a few stockists you can check out here. You can keep up to date on events by following @DesvalidoAU on Instagram
Do you ship internationally?
Absolutely, there's even free shipping for all international orders over $200 AUD. You can upgrade to tracked shipping & international express to shave a little off the delivery time. Please look into your country's import taxes & customs fees & be aware of any additional costs before purchasing
Why does it take you so long to process an order?
I handmake most products to order, so that thing you're getting is usually fresh off the sewing machine! I'm working on keeping more in stock so you won't have to wait as long, & if there's something you want urgently please ask as I just might have it in stock. Each of my stockists have Desvalido ready to ship as well!
Do you use real silk?
Yes, I use both 100% silk satin (from silkworms) for some items, & polyester satin for others. Anything that says it's silk will be the real thing. If you prefer to stay away from animal products, simply type "-silk" when searching to filter the results
Do you do custom orders?
Thank you for trusting Desvalido enough to ask! Unfortunately I no longer have the time to create custom styles from scratch. However I CAN provide custom sizing if you're outside of the range currently offered, as well as custom colours & prints for those wanting something truly unique. Please fill in the contact form for more information - please note these may have a longer processing time especially when additional materials are required to complete them
There's an issue with my order...
Firstly thank you for letting me know so I can fix it! I accept all responsibility when I mess up, & if you get the wrong thing or something arrives faulty, you'll end up with a replacement at no extra cost or a full refund. This also includes orders that have been lost in transit. Please don't hesitate to email if you're concerned
I'm an experienced photographer/stylist & your ____ would be perfect for my ____!
Please get in touch, I'd love to hear your ideas & how I can help
Still didn't find what you need? Please fill in the contact form here & I'd be happy to help